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1. What types of brands do you carry?
We offer a curated selection of the latest, most exclusive streetwear and luxury fashion brands, including SP5DER, Denim Tears, Essentials, and other limited-edition collections. We focus on high-quality, culturally significant pieces that push the boundaries of design and style.Enter your answer here
2. How do I know if a product is in stock?
Each product page on our website reflects real-time availability. If an item is sold out, we’ll often include an option to be notified when it’s back in stock. We recommend signing up for notifications to be the first to know when new releases drop.
3. Do you restock sold-out items?
We occasionally restock certain items depending on availability from the brand. Since many of our pieces are limited-edition, some may never be restocked. If you see something you love, we recommend grabbing it while you can!
4. How do I place an order?
Simply browse through our collection, select the items you wish to purchase, and click "Add to Cart." When you're ready to checkout, go to your cart and follow the prompts to complete your purchase securely. We accept various payment methods, including credit/debit cards and other digital payment options.
5. What sizes do you offer?
We offer a wide range of sizes across our collection, but size availability can vary depending on the brand and style. Please refer to the sizing chart on each product page for more details on measurements. If you're unsure about sizing, feel free to reach out to our customer support team.
6. Do you offer international shipping?
Yes! We ship internationally to select countries. Shipping rates and times may vary based on your location. At checkout, you'll be able to see the total cost and estimated delivery time for your order.
7. How long does shipping take?
Shipping times depend on your location and the shipping option you choose. Domestic and international orders typically arrive within 1-3 business days. Once your order ships, you'll receive a tracking number to monitor its progress.
8. Do you offer free shipping?
We offer free domestic and international shipping on orders over a certain amount.
9. Can I return or exchange my items?
We accept returns and exchanges on unworn, unused, and undamaged items within 2 days of receipt. The item(s) must be in the original condition with tags still attached. Please note that certain limited-edition or sale items may be ineligible for return. Refer to our Return Policy for full details.
10. How do I make a return or exchange?
To initiate a return or exchange, please contact our customer service team at info@unlockedvault.com with your order number and the reason for the return. Once approved, we'll provide instructions on how to send your item back to us. Please ensure that the product is returned in its original packaging and condition.
11. Are your products authentic?
Yes, all the products we carry are 100% authentic. We work directly with reputable brands and trusted suppliers to ensure that everything in our collection is genuine, high-quality, and meets our standards for craftsmanship and design.
12. How do I stay updated on new arrivals and restocks?
Follow us on our social media channels to stay in the loop about new arrivals, restocks, exclusive drops, and upcoming collaborations. We frequently release limited-edition pieces, so subscribing is the best way to get early access.
13. Do you offer gift cards?
Yes, we offer digital gift cards that can be used toward any purchase on our site. You can select the gift card amount and send it directly to the recipient via email. Gift cards are a perfect option for someone who loves the style we offer but wants to pick out their own pieces.
14. Can I change or cancel my order after it’s been placed?
We process orders quickly to get them to you as soon as possible. Once your order has been placed, we are unable to make changes or cancellations. However, if you have any issues or concerns, please reach out to our customer service team, and we’ll do our best to assist you.
15. I have a question that isn’t answered here. How can I get in touch with you?
If you have any additional questions or need assistance, please don’t hesitate to reach out to our customer service team at info@unlockedvault.com, live chat and contact form. We’re happy to help and look forward to hearing from you!